Shipping policy

PLEASE ALLOW AT MAX 5 DAYS FOR YOUR ORDER TO ARRIVE, A TRACKING NUMBER WILL BE PROVIDED TO THE EMAIL OR PHONE NUMBER USED TO PLACE THE ORDER. MAKE SURE TO OVERVIEW YOUR ORDER BEFORE CHECKOUT. ORDERS WILL BE SHIPPED TO THE EXACT ADDRESS PROVIDED. IN THE EVENT OF ANY LOST, STOLEN OR DAMAGED SHIPMENTS. ALL SHIPMENTS ARE INSURED AND THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.

•Refund Policy 

IF YOU CANNOT FIT YOUR ITEM, YOU CAN EXCHANGE IT WITHIN 48 HOURS AFTER YOUR ORDER IS PICKED UP OR HAS ARRIVED TO ITS SHIPPING DESTINATION FOR STORE CREDIT OR A FULL REFUND TO THE PAYMENT METHOD USED. AFTER 48 HOURS ALL SALES ARE FINAL. (WE RESERVE THE RIGHT TO REFUSE ANY RETURNS/CANCELATION AT ANY TIME IF ITEMS ARE DAMAGED, STAINED, OR WORN)

• PLEASE BE SURE TO CONTACT US SUPPORT@BILLIONAIRETHOUHGTS.ORG  FOR ANY QUESTIONS.

•DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

• EXCEPTIONS / NONRETURNABLE ITEMS

EXCEPTIONS / NON-RETURNABLE ITEMS

CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS), CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS), AND PERSONAL CARE GOODS (SUCH AS BEAUTY PRODUCTS). WE ALSO DO NOT ACCEPT RETURNS FOR HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

•EXCHANGES

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

•EUROPEAN UNION 14 DAY COOLING OFF PERIOD

NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION.

AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

• REFUNDS

WE WILL NOTIFY YOU ONCE WE'VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU'LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE'VE APPROVED YOUR RETURN, PLEASE CONTACT US AT SUPPORT @BILLIONAIRETHOUGHTS.ORG